Refund policy

At Zarvais, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 14-day exchange policy to ensure you have a hassle-free shopping experience. Please note that we do not offer refunds or returns, except in cases where you receive a damaged or incorrect item.

Exchange Eligibility

To qualify for an exchange, the following conditions must be met:

  • The exchange request must be made within 14 days of receiving your order.

  • The item must be unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, and packaging must remain intact.

  • Items showing signs of use, damage, or alteration will not be accepted for exchange.

Important Information

  • Product colors may vary slightly due to photography, lighting conditions, or differences in screen settings. Such variations are not considered product defects and are therefore not eligible for exchange or refund.

  • Any props, accessories, styling items, or decorative elements used in product photos are not included with the purchase unless specifically stated in the product description.

  • Zarvais reserves the right to reject exchange requests that do not meet the above conditions.

Exchange Process

To request an exchange:

  1. Contact our customer support team within 14 days of delivery.

  2. Provide your order number along with the reason for the exchange.

  3. Pack the item securely in its original packaging.

  4. Ship the parcel through a reliable courier service.

  5. Share the courier tracking number with us once the parcel has been dispatched.

After we receive and inspect the item, your exchange will be processed if it meets our exchange requirements.

Exchange Address

Zarvais
Jhang Road, Near Airport
Faisalabad, Pakistan

Need Assistance?

For any questions regarding exchanges, feel free to contact our customer support team. We're always happy to help.